Why Microsoft Office 365 eDiscovery Export Tool not Working?

DataHelp Admin | Modified: 2020-07-13T18:07:26+05:30 | fix-error, Office 365

Office 365 users can face an error with eDiscovery Export Tool where the user not able to start the eDiscovery Export tool from Exchange Admin Center in Exchange Online.

There are many reasons behind this error such as if the user is using Internet Explorer 9.0 or below edition, if the user is using a third-party browser, if the user is using the proxy server, etc. Due to these reasons, Microsoft Office 365 eDiscovery export application not be started working.

Here you will get the solution to this error, but first, you need to understand the eDiscovery Export Tool.

Microsoft Office 365 eDiscovery Export Tool

eDiscovery or electronic discovery refers to discover electronic data for legal processes. eDiscovery processes are used for identifying & delivering information for legal cases.

In Office 365 you can use eDiscovery for searching content in Exchange Online, One Drive, Skype. By using Content Search Tool you can search mailbox and sites in the same eDiscovery search. Office 365 eDiscovery also used for identifying, holding & exporting the content of mailboxes & sites.

Office 365 eDiscovery Export Tool is used to export search results from advanced eDiscovery to the local system. After creating an eDiscovery mailbox search in Exchange Admin Center you can export search results to a PST file by using the eDiscovery Export Tool.

Office 365 eDiscovery Export Tool does not Start – Reasons Behind this Error

In Exchange Online, you create an eDiscovery mailbox search in Exchange Admin Center (EAC), then you click on Export to a PST to start the export process, and then you received a message install the eDiscovery Export Tool.

After downloading & installing the eDiscovery Export Tool you still unable to export Office 365 mailbox to PST, because you are using Internet Explorer 9.0 or later and application trying to connect them but fail, or you are using a third-party browser and Click-One extension not installed. Some other conditions are given below which is responsible for this error –

  1. Local Internet Zone setting is not properly set up in Internet Explorer.
  2. You are using a third party browser and Click-One browser extension not installed.
  3. You are using the Proxy Server.

You are using Office 365 eDiscovery Export Tool to export search results to PST file format, but you still getting an error (Office 365 eDiscovery export tool cannot be started) due to given reasons. Now we will provide solutions for this error.

How to Fix eDiscovery PST Export Tool not Working or not Starting Error?

In the above section, we discussed all possible causes of why the eDiscovery pst export tool not starting, now we will explain the solution to fix this error.

Case 1 If you are using Internet Explorer 9.0 and .Net Framework 4.5 not installed – to fix this issue you have to install .NET framework 4.5.

Case 2 If Local Internet Zone setting is not properly set up in Internet Explorer – To fix this issue follow the given steps –

  1. In Internet Explorer, Go to Tools menu, then click Internet Options.
  2. In the Security tab, select Local internet.
  3. Click Sites and then Advanced.
  4. Now add https:// .outlook.com, then close.

Case 3 If you are using the third-party browser and Click-One browser extension not installed – to fix this issue you have to install the Click-One extension.

Case 4 If you are using the proxy server – To fix this issue you have to use netsh command-line tool to open 8080 port on the proxy server. Follow the steps –

  1. Open command prompt & run command – netsh winhttp show proxy (to verify current proxy configuration).
  2. Then run command – netsh winhttp set proxy proxyservername:8080

Alternative Solution of eDiscovery PST Export Tool

If you are still not able to start eDiscovery PST Export Tool and need export Office 365 mailbox data to PST file, then you have to use an automated tool like Office 365 Export Tool. This software will help you to export mailbox data from Office 365 account to PST file. This tool will help you to avoid Office 365 eDiscovery Export Tool that cannot be started error.

Conclusion

Microsoft eDiscovery PST Export Tool is designed to export the search results to a PST file, but sometimes eDiscovery PST Export Tool not starting due to some software requirement & manual errors.

In such a situation, you have to try some other way to perform the export task, you can try the automated solution. In this write-up we explained all possible causes of this error & their solutions, it will help you to overcome Office 365 eDiscovery Export Tool not working error.