Steps to Resolve “Microsoft Outlook 2016 has Stopped Working” Error

DataHelp Admin | Modified: 2021-03-17T18:00:00+05:30 | fix-error, How to, Outlook

Summary: While working with Outlook you may encounter many errors especially with Microsoft Outlook 2016. In this guide, we will discuss one such error “Microsoft Outlook 2016 has stopped working. A problem caused the program to stop working correctly”. Also, you will learn some troubleshooting methods to resolve this issue.

It’s very annoying when all of your sudden your Outlook freezes, stop working, responding or crashes. This problem may occur in Microsoft Outlook 2016 or earlier versions and later versions. Now, let’s find out the causes of this issue. Read further to know in detail.

Reasons For “Microsoft Outlook 2016 has stopped working” Error

  1. Faulty add-ins.
  2. Missing or damaged DLL files.
  3. Wrong configurations in Outlook Account.
  4. Corrupt or damaged Outlook data file (OST or PST).
  5. Corrupt or damaged Outlook profile.
  6. Damaged Outlook installation.
  7. Outdated Windows.

Manual Methods to Fix Microsoft Outlook 2016 has stopped working Error Well, here are the following steps that help to fix the error in MS Outlook 2016.

Solution 1: Check Event Viewer

Microsoft provides an Event Viewer tool that gives access to users to view the event logs on a local or a remote machine. With the help of event logs, users can sort out reasons for the errors more easily. Therefore, it is suggested to check the Event Viewer as we encounter the “Microsoft Outlook 2016 stopped working” error message. Look at the steps required to do so:

  1. Go to “Start Menu” & type “event” in the search box.
  2. Now, select “Event Viewer” or “View event logs”.
  3. In the “Event Viewer” window, expand “Windows Logs” and select “Application”.
  4. In the “Source” column, locate “Outlook”, “Windows Error Reporting” or “Application Error”. Now, check the recent event logs from the three sources.
  5. You may found some related errors like the MSVCR90.dll file.

If you can distinguish the reasons for the errors from the event logs, take the following actions to fix the error.

Notwithstanding, numerous a period, you will most likely be unable to get the valuable data. Consequently, considering all things, you can keep on following steps to investigate and resolve the issue.

Solution 2: Remove Faulty Add-ins and Start Outlook in the Safe Mode

An unsupported Add-in can prompt a few issues and data corruption. To fix this, you should disable the faulty add-ins by running Outlook in safe mode:

  1. Firstly, start Outlook in the safe mode.
  2. Search “outlook.exe /safe” in the “Start Menu”. Next, press “Enter”.
  3. Then, go to File > Add-ins > Go.
  4. Now, remove or disable all the third-party add-ins.

Now, restart Outlook and observe Microsoft Outlook has stopped working 2016 even in safe mode. Then, jump to the next resolution.

Solution 3: Create a New Outlook Profile

In some cases, the error may happen due to a damaged Outlook profile. For instance, when you open Outlook, it may stop working while loading your Outlook profile and throw an error. To resolve this, you can follow these steps and create a new Outlook profile.

  1. Go to “Control Panel” > “mail” applet.
  2. In the new dialog box, click “Show profile
  3. Click the “Add” button and give a specific name to it.
  4. Next, add the email account.
  5. Now, change the newly created profile as the default Outlook profile.
  6. Finally, restart Outlook.

Solution 4: Repair MS Office

If MS Office installation is damaged or files are missing then it may can cause Outlook to stop working. In order to fix the issue, repair the MS Office, follow the below-mentioned steps:

  1. Open the “Control Panel” and click the “Uninstall program”.
  2. Select the Microsoft Office and click “Change”.
  3. Click on the “Quick Repair” in the new pop-up window and click the “Repair” button.
  4. Once the process is completed, restart Outlook.

Solution 5: Check For Windows updates

Installing the most recent Windows updates on your PC, where Outlook 2016 is installed, can fix these Outlook errors. Updatation in the Windows not only brings new features, security patches but also updates to MS Outlook.

Check for the latest Windows updates and install them. After installing them, open Outlook 2016 and check if the error is resolved.

Solution 6: Repair Corrupt File by Using ScanPST.EXE

If the size of PST file size grows larger then it may cause corruption issues in Outlook. You can repair the corrupt Outlook data file with the help of the Inbox Repair Tool. Follow the steps that are required to fix the error caused due to corrupt PST file.

  1. Search “Scanpst” in the installation directory of MS Office and Outlook.
  2. Double click on “SCANPST.EXE” tool.
  3. Click on the “Browse” button and select the damaged PST file.
  4. Click on “Start” to scan the PST file to identify errors.
  5. After scanning, click on the “Repair” button to start the repairing process.
  6. Once the process is finished, restart Outlook and check if it’s working or not.

Note: To Fix “Microsoft Outlook 2013 has stopped working” Error – You can try solutions from 2 to 6 to resolve this same issue in Outlook 2013.

If you are facing the “Microsoft Outlook 2010 has stopped working” issue then follow the below-mentioned steps:

  1. Navigate to Programs and Features option from Control Panel.
  2. Go to Program and Features and right-click on the Office 2010 installation.
  3. Click on Change > Repair > Continue.
  4. Once the process is completed, restart your computer.
  5. Check if the issue is fixed and you are able to open Outlook 2010 normally.

If it does not work, try the automated solution mentioned in next section.

What to Do If ScanPST.exe Does Not Work in Outlook 2019, 2016, 2013, 2010, 2007, 2003?

SCANPST.EXE failed in many cases where it can’t fix an encrypted or larger PST document (2GB or more). In such circumstances, you must use automated third-party tools to fix Microsoft outlook has stopped working 2016 app crash.

Case 1: If your PST file is corrupt, then you can try the Outlook PST Repair Tool Outlook Recovery is the perfect choice for users. The tool quickly repairs the harshly broken PST file and restore recovered data in multiple file formats such as PST, PDF, EML, MSG, HTML files.

Case 2: When you are using Exchange or IMAP account and your OST file is damaged due to which “Microsoft Outlook 2016 Has Stopped Working”. Then, you must use the OST Recovery to recover corrupt file without any data loss.

Concluding Thoughts

Microsoft Outlook 2016 has stopped working issue is encountered by several Outlook users. Thus, in this technical blog, we have discussed some manual workarounds to resolve the issue. Now, users can try these solutions according to the version of MS Outlook like Outlook 2019, 2016, 2013, 2010, 2007, 2003 etc. However, if the issue is still persists because of highly corrupted data files. Then, it is recommended to use the automated tool to fix this issue.