Resolve Internal Error Code=0000000e in Outlook Offline Storage Table

admin | July 20th, 2017 | Outlook

MS Outlook is totally dependent on the OST file and PST data file. It allows the users to store the complete mailboxes to the users system. In case anything goes wrong, with these two components, then in that case Outlook does not function well. In this blog, users will come across the Internal Error Code=0000000e of Outlook Offline Storage Table (OST) and the methods to resolve this Error.

Importance of OST files in MS Outlook

The OST data files are the replica of MS Exchange Server. The Exchange Server makes a copy of all the mailbox items in an OST file folders. It is carried away by .ost extension. Most importantly, the functioning of OST files is to save the mailbox items to an Exchange Account. It can be accessed easily by a slow internet or connection, or in case the internet is not available. Though, it is used also in the cases like unavailability of the Exchange Server or a sudden shutdown of the MS Exchange Server.

Synchronising the OST files of Outlook

The syncing of OST files with Exchange Server is an important work of MS Outlook and it keeps all the mails properly aligned with the database of Exchange Server. In many cases, the users find it quiet unmanageable while working in Outlook OST arena. For instance, while re-establishing the connections between the Exchange Server and MS Outlook. In the blog, the users will come across the issues of synchronization errors. Mentioned below is one of the most important errors.

Outlook Internal Error= 0000000e This error is generated in two cases:

  • OST File Corruption
  • Sync problem in Exchange Server and MS Outlook Offline Storage Table (OST files)

There are many problems in Outlook OST files i.e., Pre-defined maximum file size limit in many Outlook Versions for example 2000-2002 and file size is 2GB. In Outlook 2003, 2007 the file size is 20 GB. In case, the OST file size crosses the predefined limitation, Outlook faces a lot of troubles in the daily operations to over coming of this error you need to reduce OST file size.

Solution to Resolve Internal Error Code=0000000e

The interruption in sync process is one of major reason behind the Internal Error Code=0000000E. With this error, the Offline storage file gets influenced. This leads to the inaccessible turning of Outlook data for the users. Implementing manual process for fixing the issues of synchronization via inbuilt tool might sound an efficient process. The Scanost.exe is free OST integrity check tool that is inclined with Microsoft and it handles all the synchronization errors faced by MS Outlook. The inbuilt software checks the OST files and solve the minor error the differences caused at time of synchronization. It has a simple flaw that it only available in for Outlook 2010 editions and the higher editions. It only fixes the issues like minor ones that also for OST inconsistency and the integrity. Find the default location of the OST files and afterwards implement the following steps – In Windows XP Drive:\ Documents and Settings\User\Local Settings\Application Data\Microsoft\Outlook
In Windows 7 and Vista Drive:\Users\user\AppData\Local\Microsoft\Outlook

Steps to Manually Resolve the Internal Source Code Error=0000000e

  • Firstly Close MS Outlook
  • Then, go to drive in which the Scanost.exe files are located. In case the location is unknown, perform Windows Search by typing scanost.exe in provided field.
  • Once scanost.exe is found, double click on it and open it.
  • Click Properties button and then select Outlook option from dropdown menu of Always use this profile option. Hit on OK and proceed further.
  • Select the desired files to be scanned from Profile Name list. To Work Offline or Connect, Click on Connect.
  • Select Repair Errors check box and let the software perform it automatically and correct the errors.
  • Begin the Scanning of files.

Rebuilding an OST File

Once the entire process is finished, OST integrity Check tool, finds the errors that are related to the synchronization. In case synchronization error exists, it shows the clear message that the OST files have been corrupted. In such a case, the user to delete damaged OST file and then rebuild it.

Demerits of Scanost.exe

Less effective in terms of retrieving deleted mails and the folder items. Scanost.exe tool is an appropriate solution for synchronization problems. Any other issues are not repaired by this inbuilt software. Quite challenging and time consuming process it is. It does not produce any desirable output in case of large sized OST files.

Disclaimer: The method mentioned above is applicable for MS Outlook 2007 only. The OST integrity check tool (Scanost.exe) is not compatible with Outlook 2010.


For the above mentioned blog, it is quite clear that Internal Error Code=0000000e in Outlook OST table cannot be repaired using the in-built utility ScanOst.exe. For, recovering this you need to switch to a professional tool that has the credibility to resolve this error with an ease.